Some thoughts on the new job:
- I’m excited to go from theory to practice, because I can’t learn unless theory is there.
- Call center work is important work, but mostly because it’s the first step.
- Not a fixer but a communicator.
- Don’t take it personally when someone is angry. It’s not you.
- You will make mistakes. But the next call is waiting.
- “You’re the worst!!!” “You’re fantastic!!!” One call after another.
- No cell phones at desk or in pocket is the RULE. Don’t do it. HIPAA.
- Maybe dumb down the phone even more for breaks.
- The RSS reader is not allowed on my phone. It just makes me feel constantly behind. Instapaper and Kindle instead.
- The fast times and the quiet times.
- Be silly.
- Remember Jade and your friends.
- Same lunch every day.
- Don’t spend money on food at work.